Refund and Return Policy

Thank you for shopping with PureGrains. We are committed to providing high-quality products and exceptional customer service. Please review our refund and return policy below:

1. No Returns Policy: Due to the nature of our products, we do not accept returns unless the package is damaged or the product is in bad condition upon delivery.

2. Conditions for Return:

• Returns will be accepted only if the package is damaged or the product is in bad condition.
• To initiate a return, please provide video proof of the damage or condition of the product.

3. Return Window:

• The return request must be submitted within 3 days of receiving the product.
• Returns requested after this period will not be accepted.

4. How to Initiate a Return:

• Please contact our customer support team at [email protected] with your order details and video proof of the damage.
• Our team will review your request and guide you through the return process if the criteria are met.

5. Refund Process:

• Once your return is approved, we will process your refund.
• The refund will be credited to the original payment method within 5 – 7 working days.(For all the products)

We appreciate your understanding and cooperation. For any questions or concerns, please contact our customer support team.